1. General Questions
What is Peakbay Market?
Peakbay Market is a leading e-commerce platform based in England, offering a wide range of products, from electronics and fashion to home essentials and more.
Where is Peakbay Market based?
Our company is registered and operates in England, serving customers across the UK and beyond.
Do I need an account to place an order?
Yes, creating an account helps you track orders, manage your preferences, and receive exclusive offers. However, we also offer a guest checkout option.
2. Orders & Payments
How do I place an order?
-
Browse our catalog and select the products you like.
-
Add them to your cart and proceed to checkout.
-
Enter your shipping details and choose a payment method.
-
Confirm your order, and we’ll take care of the rest!
What payment methods do you accept?
We accept:
✔️ Credit/Debit Cards (Visa, MasterCard, AMEX)
✔️ PayPal
✔️ Apple Pay & Google Pay
✔️ Klarna (Buy Now, Pay Later – if available)
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled before they are processed for shipping. Please contact our support team immediately if you need assistance.
3. Shipping & Delivery
Do you offer international shipping?
Currently, we deliver within the UK and selected international locations. Shipping fees and delivery times may vary based on your location.
How long does delivery take?
🚚 Standard UK delivery: 3-5 business days
🚀 Express delivery: Next-day delivery available
🌍 International shipping: Varies based on location
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your order on our website under “My Orders”.
4. Returns & Refunds
What is your return policy?
We offer a 30-day return policy for most products. Items must be unused, in original packaging, and with proof of purchase.
How do I initiate a return?
-
Go to “My Orders” and select the item you want to return.
-
Follow the return instructions and print your return label.
-
Send the package back, and we’ll process your refund or exchange.
How long does it take to receive my refund?
Refunds are processed within 5-7 business days after we receive the returned item. The amount will be credited to your original payment method.
5. Customer Support
How can I contact customer support?
📩 Email: support@peakbaymarket.com
💬 Live Chat: Available on our website
Do you offer warranty on products?
Yes, selected products come with a manufacturer’s warranty. Check the product description for warranty details.
What if I receive a damaged or incorrect item?
We apologize for any inconvenience! Please contact us within 48 hours of receiving your order, and we’ll arrange a replacement or refund.
7. Security & Privacy
Is shopping on Peakbay Market safe?
Absolutely! We use SSL encryption to ensure all transactions and personal information remain secure.
Do you store my payment information?
No, we do not store payment details. All transactions are processed securely through trusted payment gateways.
Still have questions?
📧 Email us at support@peakbaymarket.com or visit our Help Center for more information!
